1. Introduction
This Privacy Policy explains how Proskillz Group ("we," "us," or "our") collects, uses, and protects your personal data when you use our visa consultancy, Umrah services, or website. By using our services, you consent to the practices described in this policy.
2. Information We Collect
To process visa applications, we must collect specific personal and sensitive information:
Contact Details: Name, address, phone number, and email address.
Identity Documents: Passport copies, Aadhar card, PAN card, and photographs.
Travel Information: Flight details, travel history, and destination information.
Financial Information: Bank statements or payment details required for visa processing.
Usage Data: IP address, browser type, and how you interact with our website.
3. Purpose of Data Collection
We only collect data that is necessary for specific, lawful purposes:
To facilitate visa and passport applications with government bodies and diplomatic missions.
To provide support for Umrah packages, including hotel and flight bookings.
To communicate updates regarding your application status.
To comply with legal and regulatory obligations in India.
4. Data Sharing and Disclosure
We do not sell your data to third parties. However, we may share it with:
Government/Diplomatic Missions: Respective embassies or consulates for visa approval.
Service Partners: Airlines, hotels, and courier companies necessary to complete your travel arrangements.
Legal Authorities: When required by law to comply with a subpoena or judicial proceeding.
5. Data Security
We implement administrative, technical, and physical safeguards to protect your personal data from unauthorized access or disclosure. This includes SSL encryption for online data and secure storage for physical documents.
6. Your Rights (under DPDP Act 2023)
As a "Data Principal," you have the following rights:
Right to Access: Request a summary of the personal data we hold about you.
Right to Correction/Erasure: Request updates to inaccurate data or deletion of data once the service is complete.
Right to Withdraw Consent: You may withdraw your consent at any time, though this may prevent us from completing your visa processing.
7. Contact Us
For questions regarding this policy or to exercise your rights, please contact our Grievance Officer:
Email: info@proskillz.in
Phone: +91-9902715853
Address: Office No. 1, Opposite Ammar Palace Function Hall, MSK Mill Road, Kalaburagi, 585103.